Implico: OpenTAS white paper meeting 2012
Constructive dialogue
Positive feedback

When offered the opportunity of co-designing the future of OpenTAS, virtually no German OpenTAS customer wanted to miss out. So in late October they gathered at Implico's headquarters in Hamburg for the 2012 white paper meeting, ready to offer their ideas, suggestions and critical feedback on OpenTAS. In an online survey held later, they agreed that the event held by the consulting and software company had been very successful.

A who's who of the German oil industry arrived at Implico. Among the 25 guests were employees from the following ten OpenTAS customers: Gunvor (formerly Petroplus), Holborn, OMV Deutschland, Tanklager Simon, TanQuid, Total Deutschland, Total Raffinerie Mitteldeutschland, Unitank, Vopak and Wilhelmshavener Raffineriegesellschaft. They openly expressed their criticisms and wishes. The topics most frequently touched upon were user friendliness, the availability of analyses and reports, and communication regarding technical support incidents.

The customers greatly appreciated Implico's openness and willingness to accept criticism. Many of them noted that "we raised critical issues and could be quite frank about our ideas for improvement." The opportunity to interact with other users was also widely praised. One response from the online survey said: "We were encouraged to join in the discussion and debate, and  the relaxed atmosphere and large number of colleagues made for a pleasant exchange of views." Another participant said: "I found the event excellent in every way."

By the time the 25 satisfied attendees set off for home in the late afternoon of the second day, Implico had received and documented a wealth of suggestions. Solutions Management is now looking into how to incorporate all of this input into OpenTAS so that future releases of OpenTAS are even more closely tailored to the needs of our customers.

Source: Berit Huyke, implico GmbH, 2012-12-03
http://www.en.implico.com  

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Implico: As an international consulting and software company, Implico supports oil and gas companies worldwide in optimizing their business processes. The company was founded in 1983. Headquartered in Hamburg, Germany, the Implico Group has subsidiaries in the UK, Malaysia, Romania, Switzerland and the US.

Five of the world's ten largest oil companies now rely on Implico's industry experience, consultancy expertise and high-performance solutions – including OpenTAS, SAP OGSD (Oil & Gas Secondary Distribution) and IDM (Integrated Dispatch Management). OpenTAS with the two main modules TMS (Terminal Management System) and RDM (Replenishment and Distribution Management) is targeted at fuel depots and refineries, offering comprehensive functionality for administration, automation and process improvement. SAP OGSD, developed by Implico and marketed worldwide by SAP, optimizes the distribution of  petroleum products. The innovative software solution IDM, developed by Implico, helps dispatch planners to create optimum tours: orders from SAP are combined with resources to ensure the best possible results. The fast-growing Implico Group currently employs around 250 staff.


 

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